OUR TERMS & CONDITIONS
Terms and conditions
The conditions mentioned below apply to all deliveries from Lykke & Co. A/S (our legal name) unless otherwise agreed upon.
Orders
When we receive your order, we will send you an order confirmation to the provided email. Once you receive the order confirmation, the deal is considered final.
Event coordination
We will contact you approximately two weeks before the event to discuss the details regarding team division, start-up, etc. If you have ordered less than two weeks before the event, we will contact you as soon as possible.
If you have any questions before the event or want to arrange these things earlier, you are always welcome to contact us.
Planning / coordination usually takes place via phone or email. We are happy to take part “on speaker” in any internal meetings you may have about the event. Video meetings can also be arranged.
Prices and payment
All prices are based on prepayment before the event. 14 days before the date of the event at the latest.
If your company is outside the EU, prices are calculated as VAT-free.
If your company is inside the EU, prices are calculated as “reverse charge”.
If you would like to obtain credit, then credit-approved customers can pay at a later date with the following administration fees:
Event date +30 days: Invoice fee: 70 EUR
Event date +60 days: Invoice fee: 130 EUR
Cancellation / change of date by customer
Once the offer is accepted, it is binding in its entirety. Changing the date or cancellation can be made according to our conditions below:
To summarize our terms and conditions
- Events can be rescheduled to a new date free of charge if done more than 1 month before the original event date.
- You must inform us about the final and binding number of participants at least 14 days before the event.
More than 90 days before the event date
- Adjust no. of participants: Yes.
- Change date: Yes.
- Cancellation: 25% invoiced.
- Adjust no. of participants: Yes.
- Change date: Yes.
- Cancellation: 50% invoiced.
From 30 days until 14 days before the event date
- Adjust no. of participants: Yes.
- Change date: Yes.
- Cancellation: 75% invoiced.
Less than 14 days before the event date
- Adjust no. of participants: No.
- Change date: No.
- Cancellation: 100% invoiced.
When changing the date, we reserve the right to ensure that we can deliver on the requested new date.
When rescheduling to a later date, the original payment date is maintained.
Add-ons, etc., cannot be rescheduled or cancelled.
Regarding larger events (+ 100 participants), cancellation or rescheduling conditions must be agreed upon beforehand. A fixed price is typically agreed upon, with a set maximum number of participants.
Cancellation by Lykke & Co. A/S
Lykke & Co. A/S are in the examples below justified and eligible to cancel the deal as a whole or partly:
- In a coincidence in which Lykke & Co. A/S deems the event indefensible to conduct eg. drunk participants.
- Should the customer decide to change the starting time on the event day, no matter the reason, making it impossible for Lykke & Co. A/S to conduct an event scheduled later with another customer.
Lykke & Co. A/S renounce all responsibility regarding conditions that occur and are out of our hands, including force majeure, fire, break-ins, torrential rain, snowstorm, or any not only unusual but also unexpected weather conditions, shutdown of bridges, traffic accidents or other traffic issues, natural disasters, terror, unexpected price increases, and any condition that is force majeure. This also includes disease or death of one of the instructors or within their close family.
The above conditions and terms are valid for our suppliers, facilitators or business partners.
Insurance
Participants are personally liable for any damages during the games. This means that it is the customer’s own insurance that covers any incidents.